Meet the Staff

Kaitlyn M., Practice Manager

North Carolina native, Kaitlyn moved to the tri-state area three years ago. She graduated from the University of North Carolina at Wilmington where she obtained her Bachelor of Science in Biology with a minor in Chemistry. With always having an interest in veterinary medicine, Kaitlyn has worked as a veterinary assistant at a couple small general practices working with dogs and cats.

Kaitlyn has two cats, Smokey (an angel) and Hammy (a mouthy, energetic, spirited kitten). In her free time Kaitlyn enjoys weightlifting, relaxing by the pool, watching SpongeBob, and eating Mexican food.

Heather K., Technician Supervisor

Heather attended Delaware Valley college for Equine Science and Management but ended up landing in small animal veterinary medicine back in 2010. In the many years she has been involved in the veterinary industry, she has worked in General Practice, Emergency, Specialty, and Surgery. Heather has a passion for helping animals and educating owners to be able to provide the best possible care to their fur family members.


Heather has a six year old daughter, a ten year old American Bulldog (named Athos), and a ten year old Thoroughbred named Shotgun Red - who is a retired racehorse! In her free time, Heather enjoys going to the gym, taking her daughter to ride her horse, and spending time with the people and animals that she loves most.

Courtney H., LVT

Courtney is a Delaware native. She attended Delaware Technical and Community College where she graduated with an associate degree in veterinary technology. She became a licensed technician in 2008. She has worked in a few small animal practices. She has a special interest in surgery and orthopedics. Courtney lives with her husband Alan, son Rex, and cat Beep. In her spare time, Courtney enjoys outdoor activities, fishing, going to the beach, working in her garden, and spending time with her family and friends.

Madelyn H., Surgery Coordinator

Madelyn has been a veterinary assistant since spring of 2021 and is now the surgery coordinator at First State Urgent Vet. She works closely with our outpatient orthopedic surgery appointments, ensuring seamless care for patients. Madelyn is currently enrolled at Del Tech full-time and is hopeful of being accepted into the veterinary technician program in the future. She lives with her three animals: Sully, an English Black Lab; Biebs, a fat Orange Tabby; and Beyoncé, a Black Domestic Shorthair. When she’s not at work, she enjoys spending her free time with her pets, working out, and watching sports with her family.

Megan C., Vet Assistant

Megan, a Maryland Native, earned her Bachelor of Science in Pre-Veterinary Medicine from the University of Delaware. She has been a veterinary assistant for the past 3 years, but she has been working with animals ever since she was 6 years old. Megan is especially passionate about shelter medicine and brings her compassion to every patient she cares for...especially cats. Outside of work, she enjoys spending time with her two cats, Iris and Hallie. Fun fact: Megan is the biggest Shrek fan you will ever meet!

Mary Ellen M., Client Service Representative

With more than 15 years of experience in veterinary client services, Mary Ellen provides compassionate and comprehensive support to pets and their owners. She resides here in Wilmington with her feline friend, Asher—a super-snuggly brown tabby. Mary Ellen says the best part of her role at FSUV is “believing that I can make a positive difference in the world, by helping our clients keep their pets healthy and happy.”

Joey S., Vet Assistant

Native to West Chester, Joey brings a wide range of experience to FSUV. He started his career working in GP clinics before transitioning to specialty medicine which included nearly 2 years working in Ophthalmology and 2 years in a high volume emergency and critical care clinic. Joey hopes to use his expertise to continue to provide great care for your pets.Joey is currently attending Penn Foster for his CVT. He is currently Fear Free Level 1 certified, and he is also certified in recovery animal CPR (BLS and ALS). Medical interests include: feline care, exotic animal medicine, sonography, anesthesia and analgesia, and Emergency care and stabilization.

Gianna C., Veterinary Assistant

Gianna is a Veterinary Assistant with 3 years of experience in the field. She’s currently pursuing an M.S. in Animal Science at the University of Delaware, focusing on Veterinary Biosciences, Biotechnology, and One Health. Before this, she earned a B.S. in Equine Science from Johnson and Wales University.
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At home, Gianna enjoys spending time with her three dogs: Winnie, a Jack Russell/Dachshund mix; Paxton, a Mixed Breed; and El Paso, a Dutch Warmblood. Her dedication to animals extends beyond work, making her a valued member of the veterinary team.